What to Expect During Spa Services
During all spa treatments (including facials) you will be nude, unless you prefer to wear underwear. You will be completely covered at all times with a sheet and two blankets, with the exception of the area being treated. Our therapists are extensively trained in draping techniques to keep you modestly covered at all times. You will always undress and dress in complete privacy and will never be seen nude.
Your comfort level
If you're uncomfortable with anything during your treatment – the massage pressure, the music, the temperature, etc. – please don't hesitate to tell your therapist. Your comfort is our utmost concern.
Our pregnant guests should avoid services during their first trimester and all services using heat. If you are pregnant, please let us know and we'll assist you in selecting a safe, enjoyable service.
Depending on your level of satisfaction, standard gratuity for spa therapists is 15-20% of the service cost.
Body treatments are exfoliating, detoxifying or hydrating treatments which take place on a massage table. All body treatments require a quick shower before returning to the table for a final application of hydrating cream.
You should not use spa services if you have a fever, infections, inflammation, osteoporosis or other severe medical conditions. Please let us know if you have any medical concerns.
We will do our best to schedule group spa services at the same time; however, due to staff availability, it is not always possible.
To best accommodate the requests of all our guests, spa appointment times are not confirmed until your arrival. If you have other plans during your stay which may conflict with treatment times, please let us know prior to your arrival so we can schedule your services appropriately.
If you have a question that is not answered here, please email us at firstname.lastname@example.org