Our staff are kind, approachable, eager to please and on property. We're here for you and encourage you to communicate your needs and let us know if there's anything which would make your visit more comfortable. If you have any other questions, email or text, I'm happy to help!
reservations & accommodations
When are your check in/check out times?
Check in is at 4pm. We cannot guarantee early check in but you are welcome to arrive on property at any time and will be allowed to check in to your room as soon as it's cleaned and sanitized.
Are TVs in the rooms?
Intentionally focused on creating a restful repose, TVs and WiFi are blissfully absent in all accommodations. Need WiFi? Want more entertainment? No problem...most guests receive a strong cell signal and use their cell phones as a mobile hot spot for streaming or use the complimentary WiFi in our lounge. Staying longer? We won't judge if you'd like to bring your tablet or Smart TV.
Do you serve breakfast?
We no longer offer breakfast or wine hour but we have coffee and water in our lounge. We do not have a restaurant onsite but there are some within a 10-minute drive from our property and we are happy to provide our favorites. Text "favorites" to 828.202.4162.
Is your property pet-friendly?
Yes! We love fur babies, please be sure to select a room that is indicated as "pet-friendly". The pet fee is $15 per pet per night and read our pet policy before your arrival.
Do you have strong, reliable WiFi?
We offer complimentary WiFi in our lounge but it can be spotty during inclement weather. Most guests receive a strong cell signal so they can use their cell phone as a Hot Spot in their room.
Can I have food delivered?
Unfortunately, food delivery is not available in our area but the restaurants are only a ten-minute drive from our property.
Can I bring my children?
In order to maintain a relaxing spa environment, the minimum age for all guests is 18 years old. For family friendly lodging, please contact our friends at Watershed Cabins.
Is there daily housekeeping?
We do not offer daily housekeeping but you can find additional towels and bath essentials in our lending cabinet, located in the courtyard near the lounge.
Is there Uber/Lyft or Taxi service?
As a small town, we do not currently have Uber, Lyft or taxi services. The great news is that all outdoor activities and restaurants are only a ten minute drive from our property.
My dates are not available, can you double check them?
Our booking calendar is up-to-date with our current availability, so if your dates are not available, you can request to be added to the waitlist by email or please choose alternate dates.
What if we cannot stay three nights?
You are not obligated to remain on-site all three nights of your reservation. Many guests have found our three-night rates comparable to two elsewhere and simply choose to leave a night early. This also enables guests to depart as late as they wish, allowing ample time to relax on departure day.
Do I need to bring my own towels/linens?
No! We gladly provide all linens, towels and paper products for the entire length of your stay. Need more towels or shampoo? No problem...grab what you need from our lending cabinet, located near the lounge.
treetop soaking cabanas
Are the soaking cabana appointments for one or two people?
Treetop Soaking Cabana appointments are for up to two guests and all Soaking Rituals have enough product for two guests as well.
Can I stay overnight in the cabana?
Though dreamy, the Treetop Soaking Cabanas are not overnight accommodations. Similar to spa services, they're a pampering service booked in addition to your room and enjoyed for 90 minutes.
Is the tub large enough for two people?
Yes, they are XL!
Do I need a reservation at the inn to book the cabana?
No, you are not required to stay at the inn to book a Treetop Soaking Cabana. You can book your appointment online.
What is the difference between the Signature Soak and the Soaking Rituals?
All appointments are 90-minutes. The Signature Soak includes essential oil infused bath salts, Aveda bath amenities, Turkish towels, robes and music.
May I bring my pet?
Of course, you are welcome to bring your vacation buddy into the treetop soaking cabanas but they are not allowed on the furniture.
Do I need to wear a swimsuit?
This is a bathing experience with full privacy during your rental; however, some guests feel more comfortable wearing a swimsuit.
Can I get a massage in the cabana?
This is intended to be a relaxing, bathing experience so massages are not available inside the cabanas and are done in our spa only. For a spa like experience, choose one of our Soaking Rituals.
Are children allowed?
All Treetop Soaking Cabana guests must be 18 years or older.
How can I make sure I'm getting the cabana with the best view?
Both Treetop Soaking Cabanas are set on a forested hillside and have the same view of Fontana Lake and the Smoky Mountains.
How can I buy what's included in my appointment?
Unfortunately, not all products included are available for purchase, we currently only have the Sherpa robes in our spa gift shoppe.
Can I create my own customized Soaking Ritual?
While we can understand wanting to customize your own, we can only offer the combination of two Soaking Rituals at this time. The cost for the elements of the second ritual is an additional $50. Please let us know in advance so we can make sure you're cabana is prepared for your arrival.
massage & spa
Do you offer couple's massages?
We are unable to offer a true couple's massage since our spa rooms can only accommodate one guest at a time, but if we can, we will schedule you in the spa together. Our spa is small, so it feels private and more personal than larger, intimidating spas.
Can I get a facial or body treatment?
We are currently offering 60-minute massages only. For a one-of-a-kind experience that includes body products similar to facials and body treatments, please try one of our Soaking Rituals.
How can I tell you what time I want my appointment?
Because of the boutique size of our spa and the high demand of services by our guests, we cannot guarantee specific time requests. Please let us know if you make plans that will take you off property so that we can work with your schedule.
Do I need a reservation with the inn to get a massage?
No, you are not required to have a reservation with the inn to get a massage but please know that we must limit how far in advance we can schedule massages for those not staying with us. We cannot guarantee availability until 24 hours prior to the desired date.
Do I have to wear a mask while getting a massage?
Yes, we are requiring masks to be worn by guests and staff at all times while in the spa during the pandemic. If you do not have one, we are happy to provide one to you.
Can you make sure my group is scheduled at the same time?
We have a very small spa so we cannot guarantee that everyone in your group will be in the spa at the same time. We will do our best to schedule the massages that will work for everyone.
Can I request a female therapist?
Yes, our entire spa staff are females.
What is the earliest/latest I can get a massage?
Our spa is open from 9am to 6pm. We cannot schedule appointments before 9:15am and the latest appointment is at 4:30pm.
Can I get a massage in my room?
Massages can only be done in our spa.
Do you allow children to get services?
All spa guests must be at least 18 years old.
Can I get a longer massage?
We are offering 60-minute massages at this time. If you'd like a longer, truly relaxing spa experience, we suggest adding the Ultimate Hand & Foot to any massage.
Do you have spa packages?
Yes, our Soak Up Romance package is perfect for couples looking to relax and unwind together. This package is for 3-nights in a 1-Bedroom Suite plus a Cloud 9 Romance Ritual. Add the promo code SUR when prompted while booking your reservation.