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Our staff are kind, approachable, eager to please and on property.  We're here for you and encourage you to communicate your needs and let us know if there's anything which would make your visit more comfortable.  If you have any other questions, email or text, I'm happy to help!

-Adelle

reservations & accommodations

Do you offer couple's massages?


We are unable to offer a couple's massage since our spa room can only accommodate one guest at a time. Our spa is small, so it feels private and more personal than larger, intimidating spas.




Can I get a facial or body treatment?


We are currently offering 60-minute massages only. For a one-of-a-kind experience that includes body products similar to facials and body treatments, please try one of our Soaking Rituals.




How can I tell you what time I want my appointment?


Because of the boutique size of our spa and the high demand of services by our guests, we cannot guarantee specific times. By using the Book Now & Pay button, you will be able to choose your day and time based on our availability. This feature requires payment in full. If you have a reservation and would like the charges to be added to your room invoice, please fill out our request form.




Do I need a reservation with the inn to get a massage?


No, you are not required to have a reservation with the inn to get a massage but please know that we must limit how far in advance we can schedule massages for those not staying with us. We cannot guarantee availability until 24 hours prior to the desired date.




Do I have to wear a mask while getting a massage?


Yes, we are requiring masks to be worn by guests and staff at all times while in the spa during the pandemic. If you do not have one, we are happy to provide one to you.




Can you make sure my group is scheduled at the same time?


We have a very small spa with limited staff so we are unable to schedule more than one guest at a time. This may require massages to be scheduled on more than one day to accommodate everyone in the group.




Can I request a female therapist?


Yes, our entire spa staff are females.




What is the earliest/latest I can get a massage?


The earliest we can schedule a massage is at 10:30am and the latest appointment available each day is at 4:30pm.




Can I get a massage in my room?


Massages can only be done in our spa.




Do you allow children to get services?


All spa guests must be at least 18 years old.




Can I get a longer massage?


We are offering 60-minute massages at this time and only one massage per guest can be scheduled per day.




Do you have spa packages?


No, we do not have spa packages at this time.





treetop soaking cabanas

Are the soaking cabana appointments for one or two people?


Treetop Soaking Cabana appointments are for up to two guests and all Soaking Rituals have enough product for two guests as well. There is also a seating area if you'd like to share your appointment with another guest but do not wish to share the tub.




Can I stay overnight in the cabana?


Though dreamy, the Treetop Soaking Cabanas are not overnight accommodations. Similar to spa services, they're a pampering service booked in addition to your room and enjoyed for 90 minutes.




Is the tub large enough for two people?


Yes, they are XL!




Do I need a reservation at the inn to book the cabana?


No, you are not required to stay at the inn to book a Treetop Soaking Cabana. You can book your appointment online.




What is the difference between the Signature Soak and the Soaking Rituals?


All appointments are 90-minutes. The Signature Soak includes essential oil infused bath salts, Aveda bath amenities, Turkish towels, robes and music. The Soaking Rituals includes all elements of the Signature Soak plus luscious upgrades! See our Treetop Soaking Cabanas page for descriptions on the three Soaking Rituals available.




May I bring my pet?


Of course, you are welcome to bring your vacation buddy into the treetop soaking cabanas but they are not allowed on the furniture.




Do I need to wear a swimsuit?


This is a bathing experience with full privacy during your rental; however, some guests feel more comfortable wearing a swimsuit.




Can I get a massage in the cabana?


This is intended to be a relaxing, bathing experience so massages are not available inside the cabanas and are done in our spa only. For a spa like experience, choose one of our Soaking Rituals.




Are children allowed?


All Treetop Soaking Cabana guests must be 18 years or older.




How can I make sure I'm getting the cabana with the best view?


Both Treetop Soaking Cabanas are set on a forested hillside and have the same view of Fontana Lake and the Smoky Mountains.




How can I buy what's included in my appointment?


Unfortunately, not all products included are available for purchase, we currently only have the Sherpa robes in our spa gift shoppe.




Can I create my own customized Soaking Ritual?


While we can understand wanting to customize your own, we can only offer the combination of two Soaking Rituals at this time. The cost for the elements of the second ritual is an additional $50. Please let us know in advance so we can make sure you're cabana is prepared for your arrival.





massage & spa

Do you offer couple's massages?


We are unable to offer a couple's massage since our spa room can only accommodate one guest at a time. Our spa is small, so it feels private and more personal than larger, intimidating spas.




Can I get a facial or body treatment?


We are currently offering 60-minute massages only. For a one-of-a-kind experience that includes body products similar to facials and body treatments, please try one of our Soaking Rituals.




How can I tell you what time I want my appointment?


Because of the boutique size of our spa and the high demand of services by our guests, we cannot guarantee specific times. By using the Book Now & Pay button, you will be able to choose your day and time based on our availability. This feature requires payment in full. If you have a reservation and would like the charges to be added to your room invoice, please fill out our request form.




Do I need a reservation with the inn to get a massage?


No, you are not required to have a reservation with the inn to get a massage but please know that we must limit how far in advance we can schedule massages for those not staying with us. We cannot guarantee availability until 24 hours prior to the desired date.




Do I have to wear a mask while getting a massage?


Yes, we are requiring masks to be worn by guests and staff at all times while in the spa during the pandemic. If you do not have one, we are happy to provide one to you.




Can you make sure my group is scheduled at the same time?


We have a very small spa with limited staff so we are unable to schedule more than one guest at a time. This may require massages to be scheduled on more than one day to accommodate everyone in the group.




Can I request a female therapist?


Yes, our entire spa staff are females.




What is the earliest/latest I can get a massage?


The earliest we can schedule a massage is at 10:30am and the latest appointment available each day is at 4:30pm.




Can I get a massage in my room?


Massages can only be done in our spa.




Do you allow children to get services?


All spa guests must be at least 18 years old.




Can I get a longer massage?


We are offering 60-minute massages at this time and only one massage per guest can be scheduled per day.




Do you have spa packages?


No, we do not have spa packages at this time.